To protect the cultural and live music sector, the government developed the Save Your Ticket campaign and measures. This stipulates that event organizers are not obliged to refund every ticket holder of the postponed editions 2020 and 2021, but they are obliged to provide a voucher that is valid until 2023. Only those who can prove that they cannot attend this and next year (due to a move abroad or exams, for example) will be reimbursed.
So you have 2 choices:
1. You would like to come to Couleur Café 2022 on the same day(s) as the tickets you already had for 2020 or 2021
Enter your email address via this link and you will receive new tickets for Couleur Café 2022. Attention: these tickets will be valid for the exact same days as the tickets you already had. For example, if you had a Friday ticket for Couleur Café 2020, you will receive a Friday ticket for Couleur Café 2022.
2. You want to come to Couleur Café 2022, but not on the same day(s) as your existing tickets state
You can't make it in 2022 and would like to come in 2023
You can simply convert your ticket into a voucher via this link (by entering your order number) and then make a purchase in our ticket shop this or next year. You enter the voucher code you’ll receive at checkout in our ticket shop. The value of this voucher is automatically deducted from your purchase.
If you do not get any tickets at step 1 or an error message at step 2, search your mailbox for "Paylogic" or "Paylogic customer service", chances are you will find your tickets or voucher code. If this still does not work, please contact Paylogic via this link.