Friday the 28th of June we open up at 4PM and close down at 2AM.
Saturday the 29th of June doors open at 3PM and close at 2AM.
Sunday the 30th of June we also open at 3PM and end the party at 2AM

Atomiumsquare, 1020 Brussels
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Beverages: each visitor is allowed to bring 1 plastic bottle of water or drinking bottle filled with water. These can be refilled free of charge in the sanitary zones. Glass bottles, cans, soft drinks and alcoholic beverages are NOT allowed.

Food: bringing your own food is NOT allowed, unless you have to a specific diet on doctor's prescription. In that case, we request proof of this.

Drugs: it is strictly forbidden to take, consume or sell drugs of any kind on and around the festival grounds and campsite. Prescription drugs are allowed if the visitor can prove this by bringing a doctor’s order.

Other: chairs, umbrellas and similar objects are NOT allowed on the festival grounds. Unless the visitor in question needs these for compelling medical reasons. We strongly advise against backpacks because they will be thoroughly checked at the entrance and can therefore cause long queues. However, they are not forbidden.

During the festival, lost and found objects will be deposited at the Info Stand, where local police will regularly drop by to collect all identifiable objects such as wallets, ID, debit and credit cards, passports, mobile phones and smartphones. They will contact the owners if possible. 

In the meantime we have received quite a few phones, wallets, keys, bags, ...at our office. We therefore advise everyone to send an email (again) to festival@couleurcafe.org with a description and if possible a picture of what you have lost. We can then check whether they are with us and will answer you asap.

All objects that we have not received at our office are either in the Lost Property Department of the City of Brussels (Rue du Frontispice 55, 1000 Bruxelles, 02 274 16 90), or have unfortunately been lost or stolen forever.

Opening hours
Monday: 8:30 - 12:00
Tuesday : 8:30 - 12:00
Wednesday : 08:30–12:00, 12:30–15:30
Thursday : 08:30–12:00
Friday : 08:30–12:00
Saturday : closed
Sunday : closed

Of course they are! What’s even more: children up to and including 11 years of age enter for free (under the supervision of a paying adult). Children get a special badge with a contact person at the info stand.

Hearing protection headphones are also available at the info stand. All lost children are taken to the Red Cross stand.

Please note that there is no childcare at the festival site and we strongly recommend leaving the children's coach at home.

Professional sound, filming and photographic equipment are not allowed. Small, simple devices without a detachable lens and smartphones will be tolerated. Selfie sticks and other accessories are not allowed.

Press accreditations can be requested via press@couleurcafe.org.

Do you want your restaurant or foodtruck on Couleur Café, or you'd like to propose a stand or shop on our Souk market? Fill in our form soon. 

No, it is strictly forbidden to distribute flyers on and around the festival site. Those who would like to display posters, can buy advertising space by contacting press@couleurcafe.org.

Unfortunately, there aren't, so we stronlgy advise everyone to only bring stuff you'll really need. 

The question is really, why WOULDN’T you pay with the app? You don’t need to go and buy drink tickets. Just get out your smartphone and use it to pay for your vouchers by simply scanning a QR code. So, all you need for a successful festival is your smartphone and the Payconiq by Bancontact app. Installing the payment app is a piece of cake and can be done here. 

The Couleur Café camp site is located around the Roi Baudoin stadium. The main entrance lies on Avenue Impératrice Charlotte, right in front of metro stop Heysel. More info on our camp site here.

Our camping opens up on Friday the 28th of June at 10.00 AM and closes on Monday June 1st at noon.

No, the only way to stay on our camping is to buy a Combi + Camping ticket.

Due to limited capacity, we offer the camping solely to people who are coming to Couleur Café for 3 days. It is therefore impossible to by a day ticket with camping. You can of course always buy a Combi + Camping ticket and leave early of arrive late, but you will pay full price.

Our festival entrance is located right beneath the Atomium (Atomium Square 1, 1020 Brussels).

We invest heavily in public transportation. 

With STIB you can easily travel throughout Brussels by tram, metro or bus. Your journey on the STIB network (metro, tram and bus) is included thanks to the Event Pass code on your festival ticket.

This code entitles you to a transport ticket. Pick up your Event Pass (= STIB ticket) at a GO ticket machine by entering the 9-digit code that you will find on your Couleur Café ticket.

The code will be sent later on. 

NMBS offers a special train ticket that allows you to travel at half price from Friday 23 June to Monday 26 June from any Belgian station. You will receive a special code for this with your festival ticket.

Together with CycloParking, we also provide a large bicycle parking (right next to the Atomium) for everyone who wants to come by bike. Those who still want to come by car can try to find a parking spot in the neighboring streets or reserve a parking space on our own private car parking.

More info on our mobility page.

It sure is! Read all about it here.

We strongly advise everyone not to come by car, for ecological and practical reasons; long traffic jams can occur around the festival grounds. For those who have no other choice and wish to come by car, these are the options:

P1: This parking is located on the Atomium Avenue and is only granted to crew and certain VIPs. If you didn’t receive access for this parking, you cannot purchase it either. If you have been granted access, you’ll find all necessary info on your parking voucher.

P2: This parking is located on the Madrid Avenue. You can obtain a parking spot for this parking via our ticket page. You’ll find all necessary info on your parking voucher.

The car park opens at 8am every day.

ATTENTION: your parking voucher is only valid until 8:00 AM of the following day. For example, if you have a parking ticket for Sunday 30 June, you must leave the parking before Monday morning 1st of July, 8AM. We therefore strongly advise people with a Camping ticket not to use this parking. It is also strictly forbidden to spend the night on this parking.

Car parks B, T, M and E are operated by Brussels Expo and are accessible depending on the events. You pay €10 per 24 hours, but we cannot guarantee that there will be a spot left during Couleur Café 2021. More info here.

Yes! The Kiss & Ride zone is located at Avenue Miramar 1020 Brussels opposite Brussels Expo.

No, the only way to stay on our camping is to buy a Combi + Camping ticket.

Due to limited capacity, we offer the camping solely to people who are coming to Couleur Café for 3 days. It is therefore impossible to by a day ticket with camping. You can of course always buy a Combi + Camping ticket and leave early of arrive late, but you will pay full price.

Yes, as long as the festival isn’t sold out.

No, you can also show your ticket on your smartphone. Do make sure to set your screen to full brightness to ensure a quick handling.

Unfortunately not. Tickets are not refunded. You can however resell your ticket through our official partner TicketSwap.

What is TicketSwap? 

Yes, you can use our reliable and secure partner TicketSwap.

There are other auction sites that resell second-hand tickets, but their reliability cannot be guaranteed. We strongly advise against this and recommend working exclusively with TicketSwap.

In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:

• The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
• Non-occasional or regular reselling of tickets or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price is prohibited. The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited. Victims of the above-mentioned practices can reclaim from the reseller the excess amount paid.
• There is a lively trade in festival tickets on parallel markets. Contrary to tickets purchased via the official ticket channels Ticketmaster.be and Festicket.com, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are offered on the black market. In other words, tickets purchased in this manner may be blacklisted and as a result access will be refused.
  
  
  More info at www.ilovemyticket.be the website of FPS Economy.

First, take a look at Paylogic's customer service. Here you can consult their FAQ and easily reclaim your tickets.

If this is not sufficient, you can still fill out Paylogic's request form. They will be happy to help you further.